TERMS OF SERVICE

Effective Date: May 2025

This Terms of Service (the “Agreement”) is between You, the user and client, and CRANE Method, LLC (“CRANE”).

CRANE POLICIES:

Classes must be canceled at least 12-hours prior to the start of the class time; private sessions must be canceled at least 24-hours prior to the session start time. Late cancellations are subject to loss of credit or fee. 

All clients must have a valid credit or debit card saved to their account for incidental charges. 

The Waitlist will pull clients into class, pending availability, up to 2-hours prior to class start time; late-cancel and no-show policies apply to those pulled from the waitlist into class within the 12-hour late-cancel window. 

You may ‘freeze’ your membership once per year, for a minimum of one-month. All freeze requests must be made at least 10-business days prior to the date of requested freeze.

Safety is crucial; our instructors are trained to provide corrective touches during classes and sessions to ensure that all clients are safe and maintaining correct form.

I.       PURCHASING TERMS:

1.1 PURCHASING, PAYMENTS: Classes and private sessions are reserved and paid for through CRANE online booking system, hosted by MarianaTek. All sales are final. Classes and sessions are not eligible for transfer, exchange, or refund; packages cannot be shared between clients.

All fees and charges (including any taxes and late fees, as applicable) will be charged to a valid and up-to-date debit or credit card on file, as further described below. As some services require auto-billing for continued monthly access, You agree to maintain valid credit card information as part of your Account information when applicable.

1.2 PACKAGE EXPIRATION: Class packages refer to any purchase of a predetermined allotment of classes to be redeemed at CRANE in a given time frame by a single person; packages cannot be shared or transferred. All session credit and packages expire, as described on the website, from the date of purchase, unless noted otherwise in the description at the time of purchase. The expiration date set on an expiring package is the date on which the sessions in the package may no longer be used. There are no extensions, refunds, or freezes for purchases or expired sessions. Remaining credits at the expiration of the package will be forfeited and will not roll-over or be converted into CRANE credit.

1.3 FIRST TIME CLIENTS: Each individual may take advantage of a CRANE First Time “Offer” once, upon their initial visit. Individuals may not create multiple accounts to take advantage of the Offer numerous times; those found in violation of the Offer will immediately lose access to the purchase with no refund, and may be prevented from attending classes at the studio in the future.

All clients utilizing an Offer must save a valid and up-to-date credit or debit card on file in their Account in the event incidental charges (late-cancel and no-show fees) are incurred. If You do not save a card to file and incur a late-cancel or no-show fee, Your Offer will be paused until both a card is added to your Account AND you have paid the fee.  

1.4 REFUND POLICY: It is CRANE’s intention for You to be happy with your participation and education in the services. Due to the extensive time, effort, preparation, and care that goes into creating and/ providing the services, all sales are final, and no refunds will be provided.

1.4.1 Chargeback Policy: Unless otherwise provided by law, You acknowledge that all sales are final and CRANE does not offer refunds for any portion of your payment for any of the services at any time, unless explicitly indicated otherwise at the time of purchase. By agreeing to the terms of this Agreement, You agree that You will not issue a chargeback for any payment made as you are fully aware of this Refund Policy and voluntarily consenting to it.

Should You attempt to issue a chargeback with your credit card company, CRANE reserves the right to terminate this Agreement, regardless of the success of your attempt and You may lose access to credits purchased from CRANE.

1.5 PAYMENT PROCESSOR: Payments made on the Sites are processed by the third-party payment processor MarianaTek. You must store a valid and up-to-date debit or credit card on file within your Account for: (1) incidental charges such as late-cancel fees, (2) ease of transaction, (3) recurring payments for services such as Memberships on a payment plan. In such an event that an incidental charge needs to be made the cardholder and account holder gives permission to CRANE to charge the card on file. Site. 

1.6 ACCOUNT: Upon your first purchase of the Services, or first use of the Sites and/or Website, You will be prompted to create an account (the “Account”) with CRANE via third-party hosting platform, MarianaTek. Your Account is protected via password and where You will purchase and book certain Services, access certain purchased products, and securely store credit card information.

II. MEMBERSHIP TERMS

2.1 MEMBERSHIP: CRANE offers various “Membership(s)” which refers to a renewing monthly commitment to a certain number of classes, with certain perks and benefits attached to each Membership tier. Memberships are billed monthly, automatically renew monthly on the same date of Membership purchase and renew automatically until cancelled by You. All Membership pricing is subject to increase upon 30-days written notice. 

2.1.1 Membership Initial Term: Memberships are subject to an initial 4-month minimum term before they are eligible to be canceled, notwithstanding California membership cancellation laws, as outlined below.

2.2 MEMBERSHIP FREEZE/PAUSE: You may ‘freeze’ your membership once per year, for a minimum of one-month. All freeze requests must be made via writing in email at least 10-business days prior to the date of requested freeze. Emails shall be directed to billing@cranemethod.com and must include: (1) date membership is to be frozen; and (2) date to unfreeze Membership, so long as it is at least one-month from the freeze date. A $50 administrative fee will be assessed in relation to all freezes. You understand that your Membership will automatically be unfrozen, and You will be charged on the date provided. If You request to extend the length of your freeze, it is within CRANE’s sole discretion to allow for the extension. 

2.3 AUTO DEBIT: By purchasing a Membership, You expressly agree that CRANE is authorized to charge your selected purchase on the payment method You designate. You authorize CRANE to, on a recurring basis - on the same of the day of each month of the membership, automatically charge the debit or credit card account You specified, for the auto-debit plan associated with your account, on the billing due date; this includes your monthly billing amount and your monthly Membership fee. You understand and acknowledge that (1) CRANE will initiate transfers/charges pursuant to this authorization not to exceed the amount shown on the billing invoice and/or in connection with cancellation fees per the cancellation policy. CRANE may discontinue processing of recurring charges if it is unable to secure funds from your debit/card due to, but not limited to, insufficient or uncollected funds in the account or insufficient or inaccurate information provided; (2) it is your responsibility to keep a current card on file with accurate billing information. CRANE cannot be held responsible for errors in processing due to expired or inaccurate information; and (3) CRANE is not responsible for any bank overdraft fees that may occur.

2.4 MEMBERSHIP CANCELLATION: Membership will continue to renew each month until You cancel within your Account prior to the next month’s billing date, which is the same calendar day as your original date of purchase. When You cancel prior to the next billing date, You still maintain access to the Membership through the end of your billing cycle. If You do not cancel prior to your billing date You will be automatically billed, with no refund, for the subsequent month and continue to have access until your next billing date, at which point your Membership will be considered canceled and You will not be billed further.

2.4.1 Early Membership Termination: All Memberships require an initial 3-month commitment upon initial enrollment, unless otherwise provided by law. You may cancel your Membership, per the terms of this Agreement prior at any point; however, Memberships canceled before your initial 3-month commitment is complete are subject to an additional $100 early cancellation fee.

2.5 CALIFORNIA HEALTH CLUB DISCLOSURES: This Agreement may be cancelled upon receipt of written notice via electronic mail (email) or a letter mailed first-class in the event of (1) the death or disability of the member, and the member is unable to receive all of CRANE’s services which the member has contracted. The member, or the member’s estate, shall be relieved from obligation of making payment for services other than those received or obligated prior to the death or onset of the disability (subject to the signed doctor’s note regarding the nature of the disability); and (2) the member moves further than twenty-five (25) miles from CRANE. The member shall provide proof of new residence.

You, the buyer, may choose to cancel this Agreement at any time prior to midnight of the fifth business day of the health studio after the date of this Agreement, excluding Sundays and holidays. To cancel this Agreement, mail, email, or deliver a signed and dated notice that states that you, the buyer, are canceling this Agreement, or words of similar effect. The notice shall be sent via first-class mail, via email from an email address on file with the health studio, or delivered in person to Crane at 26787 Agoura Road, Suite E-6, Calabasas, CA 91302 OR billing@cranemethod.com

III.     RESERVATIONS AND CANCELLATION POLICIES

3.1 RESERVING SESSIONS, CLASSES: You are solely responsible for the booking and canceling of your classes and private sessions; availability is not guaranteed. No reservation is confirmed unless prepaid, from an existing Membership, package, or credit. 

3.1 Priority Booking: If You have a Founding or Reserve Membership You will have access to “Priority Booking” up to 72-hours in advance of the general schedule release. This feature will be available to You in your account.

3.2 Waitlist: In the event a scheduled class is booked at capacity, You may place yourself on the “Waitlist” for the class. The scheduling system will automatically populate clients into class from the Waitlist as soon as spots open. The Waitlist closes ‘x’ hours before class start time, meaning that if a client cancels their reservation the Waitlist will not automatically pull new clients to avoid triggering additional late fees.  If You add yourself to the waitlist, You are solely responsible for managing your bookings and canceling your classes within the bounds of the cancellation policy.

3.2 CANCELLATIONS, RESCHEDULING, LATE-CANCEL POLICY: Classes must be canceled at least 12-hours prior to the start of the class time; private sessions must be canceled at least 24-hours prior to the session start time. Late cancellations are subject to loss of credit or a late cancellation / no-show fee of $__. 

Cancellations and reschedules may be done online only via (1) your Account, or (2) the confirmation email sent at the time of booking. There are no refunds on canceled sessions; your Account will be credited for the session. 

Cancellations via texting, Facebook messenger, Instagram, and other social media platforms are not valid forms of cancellation, and You will be charged if the booked session or class is not properly canceled outside the cancellation window.

In the event of an emergency on their part, CRANE reserves the right to move your session/class to another mutually agreeable time, or to cancel it outright. In this rare that CRANE must do so, You will not be charged for the changed session/class, and You session will be promptly rescheduled.

3.2.1 Membership Late Cancel Waiver: Those whose Members allow for a ‘graced’ late cancellation may email hello@cranemethod.com to apply the benefit, as soon as possible, following a late cancellation.

3.3 LATE ARRIVALS: You are expected to arrive at every class on-time, and ready to begin. Any Reservation not checked in at the start of class may be released to another client. If You are running behind, You must call or text the Studio to hold Your spot for up to ten (10) minutes. Clients more than ten (10) minutes late will have to wait until the mid-class break to go into the class.

If You are late to a session, it is your instructor’s discretion to  proceed with the session; session length will not be extended due to your tardiness and end at the scheduled time. 

IV.   STUDIO POLICIES

4.1 STUDIO POLICIES: Instructors are subject to change and classes are subject to cancellation without notice. When possible, an email will be sent communicating the change in the schedule. Subject to any opt-you, You consent to receive notice from CRANE pertaining to a class or session which You are registered for. CRANE is not responsible if You do not read the notices.

4.2 STUDIO GUESTS: Unattended children and pets are not permitted in the studio.

4.3 MINOR PARTICIPANTS: In the event a client brings their minor child to a class, 16-years or older, You, the parent or legal guardian agree to assume full responsibility for the minor participant, per the terms of this Agreement and the Liability Waiver. You additionally agree that if the minor needs to leave class for any reason, that You must also leave class as they cannot be unattended in the studio. 

4.4 Workout Attire, Grip Socks: All clients are asked to wear workout gear to the session and classes. No jeans or attire with metal accessories or large zippers are allowed on the equipment.

For your safety, and to protect the integrity of the equipment, ALL clients are required to wear grip socks during their session or class. You must provide your own, and if You forget socks, You may purchase a pair at the studio.

4.5 CODE OF CONDUCT: CRANE is committed to providing an environment that is free from disrespectful and offensive behavior, and that is safe space for all individuals. Accordingly, harassment, inappropriate, or discriminatory behavior by clients, and/or continued disruptive or incendiary behavior, as determined in the sole discretion of CRANE, will not be tolerated. CRANE has the right to judge behavior and respond accordingly. This right includes, but is not limited to, termination of a training relationship without refund to any client engaging in unacceptable behavior.

4.6 CONTENT RELEASE: You grant CRANE, its representatives, employees, agents and/or assigns the right to take digital recordation of You and your property while engaging with and/or interacting with CRANE and/or participating in a Service with CRANE, and to use and publish these photos or videos in print and/or electronically.

By agreeing to be filmed, photographed, and/or otherwise documented by CRANE, You, on behalf of yourself, heirs, representatives, executors, and assigns, irrevocably grant CRANE the absolute and unrestricted right and permission throughout the universe and forever to copy, reproduce, adapt, edit, summarize, copyright, publish, exhibit, distribute, perform, and otherwise exploit by any and all uses such content, with or without my name, without compensation, for any lawful purpose, including but not limited to: publicity, illustration, advertising, and web content.  You further agree that CRANE is the lawful owner of all digital files, and accordingly, waive any right that You may have to inspect and/or approve the finished product or the copy that may be used in connection therewith, wherein your likeness appears, or the use of which may be applied.

4.7 SECURITY CAMERA: CRANE utilizes video surveillance cameras within the studio for the safety and wellbeing of all members, guests, and trainers. In compliance with state laws, cameras are located in common areas where there is no reasonable expectation of privacy, and records video and audio. While the camera’s main purpose is to provide an added level of security, ownership may from time-to-time observe club happenings and events via the camera stream. 

4.8 GOVERNING LAW, DISPUTE RESOLUTION: To the maximum extent permitted by law, this Agreement is governed by the Laws of the State of California, United States, and You hereby consent to the exclusive jurisdiction and venue of courts in Los Angeles County, California, United States. All claims and disputes arising under or relating to this Agreement are to be settled by arbitration in the State of California, Los Angeles County, before one arbitrator. This arbitration shall proceed solely on an individual basis without the right for any claims to be arbitrated on a class-action basis or in a purported representative capacity on behalf of others. Claims may not be joined or consolidated unless agreed to in writing by all parties. The arbitration shall be administered under the rules of the American Arbitration Association and shall include a written record of the arbitration hearing. The arbitrator is not empowered to award punitive or exemplary damages, except where permitted by statute, and the parties waive any right to recover any such damages. Judgment on the Award may be entered in the State of California, Los Angeles County.

If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

4.9 FORCE MAJEURE: In the event that any cause beyond one’s reasonable control, including, without limitations, “acts of God”/nature, war, curtailment, or interruption of transportation facilities, threats or acts of terrorism, State Department travel advisories, labor strikes or civil disturbances, unforeseen or foreseen human-initiated circumstances, health or travel restrictions, quarantines, lockdowns or precautions imposed by any government entity or agency, local, state or federal law or ordinance, or other instances, make it inadvisable, illegal, impracticable, or impossible for CRANE to perform any responsibilities or obligations under this Agreement, either because of unreasonable increased costs or the risk of injury, CRANE is not be liable for a reasonable period of delay or for the inability to indefinitely fulfill the responsibilities and obligations.

4.10 EMAIL COMMUNICATIONS: You understand that You may, from time to time, receive email communications from CRANE related to the services provided, the CRANE brand, and your participation in all of the above. By entering into this Agreement, You give CRANE permission to email You, at the email address on file, regarding the same.

V.    PERSONAL RESPONSIBILITY, DISCLAIMER & RELEASE OF CLAIMS

5.1 PERSONAL RESPONSIBILITY AND ASSUMPTION OF RISK: You acknowledge that You take full responsibility for yourself, and all decisions made before, during and after your participation in the workout with CRANE. You accept full responsibility for your choices, actions, and results before, during and after the workout. You understand that to participate in the workout with CRANE You must also agree to the terms of the Liability Waiver, signed separately.

If a participant is under 18 years old, a parent, guardian, or other legal representative on behalf of the participant must agree to these terms. You understand that by signing this Agreement and allowing their participation in the workout and Services with CRANE, You are releasing, indemnifying, and holding CRANE harmless in all ways, the same as if You were a participant, as described above.

5.2 NOISE DISCLAIMERS: You acknowledge and understand that loud music, instructor cues given over a microphone, and participant engagement may contribute to elevated noise levels. While we strive to maintain a safe and enjoyable environment, noise levels may exceed standard conversation levels.

If You have sensitivity to loud noises or any medical conditions that may be affected by high sound levels, we recommend bringing appropriate protective equipment (such as earplugs) or consulting a healthcare professional before participating. We also provide earplugs at the front desk.

5.3 PRENATAL, PREGNANT, POSTPARTUM DISCLAIMER: In participating in any service with CRANE pregnant or immediately following a pregnancy, whether knowing or not, You assume all associated risks to yourself, and if applicable, your unborn child and release CRANE per the terms of this Agreement and section. You acknowledge and agree that participation in any exercise program, while pregnant or immediately following a pregnancy, may increase the risk of injury to yourself, and if applicable, your unborn child. You confirm that You have consulted with your doctor, midwife, or other healthcare provider, regarding your participation in an exercise regimen and the risks that You may encounter; they have given You permission to participate in a Service.

You understand and agree that the intensity of your participation in an exercise program, and the exercises performed, must be determined by You, in consultation with your healthcare provider. Even during any workout series tailored to pregnancy or postpartum, CRANE is not responsible for the intensity or scale or your participation. You agree to discontinue exercises immediately should your medical condition change  (ex: pain, bleeding, discharge, cramps) and speak with your healthcare provider immediately before resuming any exercise.

5.4 RELEASE OF LIABILITY, INDEMNIFICATION: You agree that You fully and completely, on behalf of your heirs, next of kin, family members, estate, beneficiaries, and representatives: (1) will not institute or attempt to institute any legal action, arbitration, demand, or processing; AND (2) hold harmless, indemnify, defend, and release CRANE, in its individual capacity and legal capacity, and each of CRANE companies’ principles, shareholders, officers, directors, employees, agents, successors, beneficiaries and assigns from any and all liability, damages, causes of action, allegations, suits, sums of money, claims, and demands whatsoever, in law or equity, that You ever had, now have or may have against CRANE in the future that may arise from your participation in the workout. 

VI.     TERMS AND CONDITIONS:

6.1 DESCRIPTION OF SERVICES: CRANE brand includes but is not limited to live, in-person group and private session reformer Pilates workouts hosted our studio: workshops; educational programs and events; free and paid online resources; a website and related third-party sites (the “Sites”); social media platforms; and other distribution platforms (collectively, the “Services”) operated by CRANE.

These Terms of Service are applicable to all users of CRANE through its “Website”  and related domains, sub domains, and mobile and desktop applications (individually and collectively the “Sites”). These Terms govern your use of and interaction with the Services, Sites (including all functionalities, features, streaming services, audio, visual, written media, downloaded content from the Sites), web links and user interfaces, and all content and software associated with the Services as provided by CRANE.

6.2 ACCEPTANCE OF TERMS:  The Sites are offered to You conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of the Sites and Services, as defined below, constitutes your agreement to all such of these terms, conditions, and notices. CRANE has the right, at its sole discretion, to modify, add, or remove any terms or conditions without notice or liability to You. Any changes shall be effective immediately. You may see the most recent changes and version of this Agreement as noted by the date at the top. You agree to review these changes from time to time and agree that any subsequent use by You of the Sites and Services following the changes shall constitute your acceptance of such change. The Services provided by the Sites are made available for your personal, non-commercial use only.

6.3 REGISTRATION INFORMATION: The Sites and Services are not directed at children under eighteen years of age, unless explicitly marketed as such. By providing information about yourself to CRANE You are representing that You are eighteen years of age or older OR have a parent/guardian’s approval and supervision if You are 13-18 years old, and that You, or your parent/guardian, is of legal age to form a binding contract, and are not a person barred from receiving services under the laws of the United States or other applicable jurisdiction.

In such event that any Service is specifically created for a child of any age, the Service will be expressly described as such, the parent/guardian must agree to these Terms and those of the Liability Waiver, and depending on the age of the participant, the parent/guardian must also be present and/or participate.

You also agree to (1) provide true, accurate, current, and complete information about yourself as prompted by the registration form available on our Sites and especially when creating your Account, as defined below; and (2) maintain and promptly update your Account information to keep it true, accurate, current, and complete.

If You provide any information that is untrue, inaccurate, not current, or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete, CRANE reserves the right to suspend or terminate your account and refuse any and all current or future use of the Service (or any portion thereof) at any time.

6.4 USER INFORMATION; PASSWORD AND SECURITY: You are solely responsible for the information You input or upload to the Sites and Services and represent and warrant that You have the right and authorization to register for the Sites and Services. CRANE reserves the right in its sole discretion to decide whether the information You input or upload to shared and/or public forums and discussions is appropriate and complies with the terms of this Agreement, other CRANE policies, and applicable laws and regulations.

If You register for the Sites and Services, You will be asked to provide certain information including a valid email address. You warrant and represent that all such information is current and accurate and will be kept up to date.

Your Privacy Rights are set forth in our Privacy Policy located on the Site.

6.5 PASSWORD PROTECTION; NO SHARING OF ACCOUNT INFORMATION: To access certain features of the Sites, such as access to the Services and your Account, You will need a username and password. You agree to keep this information confidential and not share it with anyone else. For purposes of these Terms “sharing” also refers to live-streaming the Services with any non-members, who are receiving the benefits of the Services without payment.

If CRANE has reasonable grounds to suspect that You (1) have shared your username and password with anyone else, (2) used the materials and Services in a way contrary to what is intended and/or agreed upon; and/or (3) shared, disseminated, provided access to, forwarded, or in any other way made known to a non-purchasing user copyrighted materials such as video recordings, digital downloads, workbooks, or any other protected content, CRANE will automatically terminate Your account, and refuse all current or future use of the Sites,  without refund.

Excessive usage of the Sites will be assumed by CRANE to be fraudulent use, and your Account will be immediately canceled without a refund.

6.6 HOSTING PLATFORM: CRANE is hosted by and integrated with the third-party platform, MarianaTek, who is responsible for all login/account information and payment transactions. In the event of technical issues with your respective accounts or logins or billing discrepancies or problems, CRANE refers You to MarianaTek’s support. CRANE does not have access to your Account details. If You would like more information regarding each platforms’ Terms of Use and Privacy Policies, including how they collect and store information, CRANE encourages You to visit their websites, which are linked above.

6.7 LINKS TO THIRD PARTY WEBSITES: The Sites contain links to other websites (the “Linked Sites”). The Linked Sites are not under the control of CRANE, and CRANE is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. CRANE is providing these links to You only as a convenience, and the inclusion of any link does not imply endorsement by CRANE of the site or any association with its operators.

6.8 INTELLECTUAL PROPERTY: The Services are the sole and exclusive property of CRANE and are protected by copyright, trademark, and other intellectual property common and statutory laws of the United States and other countries.

6.8.1 Copyright Consent: CRANE retains all ownership and intellectual property rights to the Services content and materials provided to You through the Sites and otherwise, including all copyrights and any trademarks belonging to CRANE and related entities. The Services content and materials are being provided to You for your individual use only and with a single-user license; this means that You are not allowed or authorized to share, copy, sell, post, distribute, reproduce, duplicate, trade, resell, exploit, or otherwise disseminate any portion of the materials, electronically or otherwise, for business or commercial use, or in any other way that earns You money, without the prior written permission of CRANE.

Furthermore, by signing this Agreement You agree to the above terms and understand that CRANE’s materials are protected by the United States Intellectual Property laws, including the Copyright Act of 1976. You understand and agree that violating the terms of this Agreement as described above may subject You to legal action and that CRANE will fully pursue all remedies at law against You which it is entitled.

6.8.2 Trademarks, Names, Logos: All trademarks, names, and logos used on the Sites or delivered via the Services are either owned by CRANE or a use right has been granted to CRANE. Your use of the Services and Sites does not allow you to infringe those rights or the rights of the third parties that may exist in material contained in the Sites. No license is expressly impliedly granted within or because of your use of the Sites or Services. Without the prior permission of CRANE, except in the utilization of our widgets or mobile applications, You agree not to display or use in any manner, any of the trademarks, names, and logo featured on the Sites for which you do not have personal rights.

6.9 Contact: If you have any questions or concerns about this policy or any CRANE Services, products, or features, please don’t hesitate to contact us at: hello@cranemethod.com